What billing and payment options does Lone Star Energy offer?
Methods of payments includes:
Remit Payment to: PO Box 734377, Dallas, TX 75373-4377
How can I pay my bill online?
How will I receive my bill?
You will receive your invoice by mail or if you selected paperless billing, you'll receive 0.1¢ per kWh discount and your invoice will be delivered to you by email.
How will I be notified when my online bill is ready?
You will automatically receive a bill by email when your bill is ready.
Where can I view my current and past bills?
To see your current bill and your bill history:
- Log in to your account.
- Click Billing History on the upper right of the page.
- You will be able to view all your past bills, download PDF versions of the bills or request a hard copy be mailed to you.
In which format are my current and previous bills?
All online bills are in Adobe Reader (PDF) format.
Which credit or debit cards are accepted?
We only accept credit or debit cards. (MasterCard, Visa and Discover)
Can I save my payment information so I don’t have to reenter it each time I pay my bill?
Yes you may save your payment information in your online account, you may also set up autopay.
How can I tell if my payment went through?
You can check the status of each payment by going to My Account > Previous Payments.
What if I am unable to make a payment before it’s due date?
You may request a Deferred Payment Plan or call us at 888-853-2882.
How do I request a payment extension or deferred payment?
Eligibility for an extension or deferred payment plan is based on your payment history, active service period, and account status.
Can I cancel AutoPay?
You can cancel your autopay online on your My Account or by calling us at 888-853-2882 to cancel AutoPay.
Can I choose the date my online payment is drafted from my bank account?
No. Your AutoPay will draft on the date the invoice is due.
Why does the current amount due shown online not match my paper bill?
The amount due shown on your My Account is more current and may reflect payments or charges made to your account that occurred since you were last billed.
Where can I find my Lone Star Energy account number?
Your account number is located on your bill.
Where can I find my ESI ID?
Your ESI ID (electric service identifier) is a unique 17- or 22-digit number given to an electricity delivery point in the ERCOT market. In other words, it is a long number typically used to identify your electric meter. You may also see it written as ESI ID.
This number is often visible on your meter, but it also appears on your electric bill and in your online my account.
Can I set up more than one email address for my profile, so that more than one person can get notifications of bill payments, etc.?
No, only one email address can be designated to receive notifications from online account transactions.
What are the benefits of enrolling in AutoPay?
You can relax knowing your bill will be paid for you every month, without lifting a finger. Plus, if you pay by ACH, you'll earn $1 discount with each bill payment. You can also forget about writing checks, buying stamps, keeping track of due dates and incurring late fees.
How do I set up my credit card or bank account for AutoPay?
To set up automatic payments from a credit card:
Log in to your My Account, click the Set Up AutoPay button.
What is a base charge?
A charge assessed during each billing cycle that’s not based on your demand for energy consumption.
What are TDU delivery charges?
Charges from your transmission and distribution utility (TDU) to cover the expenses they incur by running and maintaining the electrical grid to get power to your home.
Is there an early termination fee?
Different plans have different early termination fees based on seasonality and overall risk. Early termination fees are listed on you EFL and contract summary.
How much does Lone Star Energy charge for late fees?
5% of past due balance.
What’s a deferred payment plan?
A Deferred Payment Plan is an agreement between the Retail Electric Provider and a customer that allows a customer to pay an outstanding balance in up to 5 installments that extend beyond the due date of the current bill and avoid disconnection of service for the past due balance. Customer agrees to have a switch-hold placed on the account and during the curse of this payment plan, customer is required to pay the current invoice and the agreed upon installment amount on time, every month until the plan has been successfully fulfilled. Failure to make a payment on time each month will default the “DPP” and the standard collection procedures will begin on the account.
What is a “Switch-Hold”?
A switch-hold means that you will not be able to buy electricity from other companies until you pay the total deferred balance. If we put a switch-hold on your account, it will be removed after your deferred balance is paid and processed. While a switch-hold applies, if you are disconnected for not paying, you will need to pay us to get your electricity turned back on.
Am I eligible for a Deferred Payment Plan?
To qualify for a deferred payment plan, a customer must not have defaulted under a previous deferred payment plan with Company or have received more than two (2) disconnection notices in the last twelve (12) billing cycles. Customer needs at least three (3) billing cycles of payment history with Company prior to qualifying for a deferred payment plan. Deferred payment plans are available for customers whose invoice becomes due during an extreme weather emergency as defined by the applicable TDU, customers who live in an area covered under a state of disaster declared by the Texas Governor (when directed by the PUCT) or Customer was previously under-billed by $50.00 or more.
Can I still be disconnected if I’m on a Deferred Payment Plan?
If you fail to make payments on your account, you will be in default under the terms of your deferred payment plan agreement and you are eligible for disconnection. If you are disconnected for not paying, you will need to make a full payment to get your electricity turned back on.
How do I sign up for a Deferred Payment Plan?
The fastest way to apply is by filling out our simple DPP Online Form
and our customer care team will contact you to complete your application.
How much is due if a Deferred Payment Plan defaults?
If your DPP agreement defaults, the remaining DPP agreement amount will be included in your next invoice and the entire balance will be due on that invoice due date.